Customer Solutions Support Specialist

Remote

Customer Solutions Support Specialist (Remote – US)

Employment Type: Full-Time

Work Location: Remote (United States)

Schedule: Monday to Friday, 9:00 AM – 6:00 PM CST

Pay: $22.00 – $30.00 per hour

About the Role

As a Customer Solutions Support Specialist, you will provide front-line support to corporate customers by managing, prioritizing, and coordinating technical support requests related to company products and services. This is a customer-facing role that focuses on problem resolution, case triage, and cross-functional collaboration to ensure issues are resolved efficiently and within service level agreements.

Key Responsibilities

• Triage and distribute incoming technical support cases by accurately identifying issues, priorities, and trends.
• Monitor cases to ensure compliance with department and company SLAs.
• Conduct business and technical discovery to gather missing information needed for resolution.
• Collaborate with internal teams to resolve client issues and track cases through completion.
• Escalate cases when necessary and communicate outcomes to appropriate stakeholders.
• Serve as backup support for online support channels and assist with special projects as needed.

Qualifications

• Associate’s degree or equivalent work experience.
• 2+ years of experience using a travel industry GDS (Sabre preferred).
• Familiarity with managed online booking tools (Concur preferred).
• At least 1 year of experience in a customer service or client support role.
• Intermediate proficiency in Microsoft Excel.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities in a fast-paced environment.
• Highly organized with strong attention to detail and time management skills.
• Ability to quickly learn industry processes, terminology, and evolving technologies.
• Experience using CRM systems is a plus.

What We Offer

• Competitive hourly compensation with annual earning potential.
• Remote work within the United States.
• Comprehensive benefits package including medical, dental, vision, and retirement options.
• A collaborative, people-first culture focused on service excellence and innovation.
• Opportunities for professional growth and skill development.