Director of Operations

Remote (United States)

Compensation

$150,000 - $180,000 per year + equity ownership

Employment Type

Full-time

About the Role

This opportunity is for a senior operations leader responsible for the overall performance, strategy, and growth of a North Carolina operating company. This role carries full profit and loss ownership, operational leadership, cultural stewardship, and strategic execution responsibility.

Reporting directly to the COO and partnering closely with executive leadership, this role will drive revenue growth, operational excellence, customer satisfaction, and team development while aligning local operations with broader business objectives.

A strong Lean leadership background is essential. This role requires demonstrated success implementing and sustaining Lean principles to deliver measurable operational improvement, cost optimization, and cultural transformation.

What You’ll Do

• Develop and execute the strategic plan for the North Carolina entity in alignment with broader business objectives
• Drive revenue growth through customer retention, expansion, and business development initiatives
• Identify and capitalize on market opportunities within regulated industries
• Support the integration of future acquisitions as needed
• Own and manage full profit and loss performance for the North Carolina business
• Develop annual budgets, forecasts, and long-term financial plans
• Monitor revenue, margins, operating expenses, and cost structure to ensure profitability targets are met
• Drive financial accountability across leadership and functional teams
• Lead the implementation and long-term sustainability of Lean systems across all functions
• Drive continuous improvement initiatives using Value Stream Mapping, Kaizen, 5S, and root cause analysis
• Establish a culture of operational discipline, waste elimination, and process standardization
• Optimize field operations, workforce planning, scheduling, and resource allocation
• Improve operational efficiency while maintaining exceptional service quality
• Personally champion Lean thinking as a core operating philosophy
• Build, coach, and develop a high-performing leadership team
• Foster a culture of accountability, ownership, and continuous improvement
• Serve as a change agent for operational and cultural transformation
• Support talent development and succession planning
• Establish and monitor KPIs aligned with financial and operational priorities
• Use data-driven insights to guide decision-making and continuous improvement
• Report performance metrics and strategic updates to executive leadership
• Drive accountability for results across the organization

Qualifications

• MBA or advanced degree preferred
• 10+ years of progressive leadership experience in operations or technical services
• Demonstrated hands-on Lean leadership experience
• Proven track record of implementing Lean methodologies that resulted in measurable operational and financial improvement
• Prior experience with full profit and loss ownership
• Strong financial acumen and analytical skills
• Experience leading cross-functional teams in high-growth environments
• Strategic thinker with a hands-on execution mindset
• Strong communication and influencing skills
• High adaptability and resilience in complex business environments

Industry Focus

This role supports operations serving highly regulated environments, including pharmaceutical, biotech, hospital, and research facilities.

Benefits

• Equity ownership
• 401(k) match
• 100% paid medical, dental, and vision insurance
• Health coverage for employee and family
• Life insurance
• Generous paid time off
• Parental leave