Senior Customer Success Manager

Remote (United States)

About the Role

This opportunity is for a Senior Customer Success Manager responsible for managing the customer adoption lifecycle across a portfolio of named accounts. The role focuses on onboarding, value realization, expansion, customer advocacy, technical value selling, and long-term customer success in a fast-paced software environment.

The Senior Customer Success Manager will guide customers through technical adoption, help align solutions with customer needs, support product usage expansion, and ensure customers achieve meaningful outcomes from the platform. This role combines customer success, technical consulting, program management, and relationship management.

Employment Type

Full Time

Schedule Requirements

Availability during Pacific Time (PST) or Central Time (CST) business hours is required.

Compensation

Annual Compensation: $152,150 - $179,000 per year

This compensation range includes base salary plus variable compensation, if applicable. Equity and benefits may also be offered. Final compensation is based on skills, experience, and the overall hiring assessment.

What You’ll Do

• Manage the customer adoption lifecycle for a book of named accounts, including onboarding, value realization, expansion, and customer advocacy.
• Lead post-sales technical value-selling efforts by positioning solutions, delivering product demos, and helping customers adopt new features.
• Drive expanded customer usage of the platform through consultative guidance and strategic adoption planning.
• Own program and delivery management to ensure timely, high-impact customer outcomes.
• Provide guidance on API architecture best practices and cloud migration strategies.
• Lead customer workshops designed to help customers quickly realize business value.
• Support customer success planning, event storming, impact mapping, and other value-focused activities when needed.
• Proactively monitor customer health and intervene with at-risk accounts to prevent stagnation.
• Reengage customers on a path toward measurable value when adoption slows or account risk increases.
• Collaborate with technical and business stakeholders to support successful implementation and long-term customer outcomes.

Qualifications

• Strong technical value-selling skills with the ability to align solutions to customer needs.
• Expertise in program and delivery management with a focus on measurable customer impact.
• Experience managing stakeholders across technical and business teams.
• Understanding of API architecture principles and cloud migration best practices.
• Ability to work with teams delivering complex technical implementations.
• Background in account relationship management, storytelling, and communicating successful customer outcomes.
• Experience with Git/Ops, observability, Kubernetes, Docker deployment, and related technical environments.
• Strong proficiency in API deployment and prototype development.
• Ability to assess and review build/value management and BVA processes.
• Experience tracking customer health signals and managing retention strategies within customer plans.
• Comfort working hands-on with technical solutions while staying aligned with product guidance.
• Experience acting as a product owner.
• Proven ability to scope, execute, and evaluate high-impact technical projects.

Benefits

• Choice of multiple medical plans for U.S. employees.
• Dental and vision benefits.
• Equity eligibility.
• Competitive, market-informed compensation.
• Remote work flexibility within the United States.

Additional Information

This role requires authorization to work in the United States and may be subject to employment eligibility verification. Employment decisions are based on skills, experience, and the overall hiring assessment.